Please let us know if you have not received or cannot find your confirmation and we will be happy to resend it. Occasionally, our emails are sent into spam folders. It is also possible that you did not enter your email address correctly. If you received a receipt via email but no confirmation, then your email address was correctly entered and something else went wrong.
It is possible that we have not been able to complete your confirmation yet and require a little extra time. We request at least 24 hours from the time you request your tour to complete your confirmation. If this time has passed and you still need assistance, please contact us so that we can help you as soon as possible.